Frequently Asked Questions
Everything you need to know about shopping with prank-2604.
How long does shipping take?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days, while express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I change or cancel my order after it's placed?
Once an order is placed, it is sent to our warehouse for immediate processing. Please contact our support team within 1 hour of purchase if you need to make changes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your materials sustainably sourced?
At prank-2604, we prioritize quality and ethics. We work closely with our manufacturers to ensure high-grade fabrics and fair labor practices across our entire collection.